Legal
Privacy Policy
Last updated: 12 July 2026
Middle East International Loss Adjusting Company Limited (“MEA,” “we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website and clients who engage our loss adjusting services. This Privacy Policy explains how we collect, use, disclose and safeguard your information in accordance with the Kingdom of Saudi Arabia’s Personal Data Protection Law (PDPL) and its implementing regulations.
1. Information We Collect
We may collect the following categories of information:
- Contact information you provide when submitting an enquiry or requesting an adjuster, such as your name, email address, phone number and company details.
- Claims-related information submitted in connection with a loss adjusting engagement, which may include policy details, incident reports, photographs, financial records and other supporting documentation.
- Technical information collected automatically when you visit our website, including IP address, browser type, device information and pages visited.
2. How We Use Your Information
We use the information we collect to:
- Respond to enquiries and provide requested services;
- Assess, investigate and manage insurance claims on behalf of our clients;
- Communicate with you about your claim or engagement;
- Maintain records required for regulatory and audit purposes, including requirements under SAMA (Saudi Central Bank) regulation where applicable;
- Improve our website and services;
- Comply with our legal and contractual obligations.
3. Legal Basis and Disclosure of Information
We process personal data on the basis of consent, contractual necessity, and legitimate business interest, or as required by law. We do not sell your personal data. We may share information with:
- Insurers, reinsurers, brokers or other parties directly involved in the claim you are associated with;
- Regulatory bodies and government authorities where required by law;
- Professional advisors, service providers and subcontractors who assist us in delivering our services, under confidentiality obligations;
- Any party to whom disclosure is required to establish, exercise or defend a legal claim.
4. Data Security
We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal and claims-related data for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, regulatory, accounting or reporting requirements, after which it is securely deleted or anonymised.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality and analyse site usage. You can control cookie preferences through your browser settings; disabling cookies may affect certain features of the website.
7. Your Rights
Subject to the PDPL and its executive regulations, you may have the right to request access to, correction of, or deletion of your personal data, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. To exercise these rights, please contact us using the details below.
8. International Data Transfers
Where personal data is transferred outside the Kingdom of Saudi Arabia, we take steps to ensure such transfers comply with applicable data protection requirements, including the use of appropriate safeguards where required.
9. Children’s Privacy
Our website and services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their respective privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
Middle East International Loss Adjusting Company Limited
Al Lukman Building, Floor No. 6, Office No. 25, King Abdul Aziz Road, St. 10-11, Al Khobar, Kingdom of Saudi Arabia
Phone: +966 13 881 3650
Email: khobar@meadjusters.com